Tips for selecting the right auto repair shop, part three

Posted October 26th, 2009 by admin and filed in Car Care Tips

Our last two blog posts dealt with preliminary considerations in finding the right repair shop. In this final blog of the series, we will focus on assessing the first impression of the shop and essential recordkeeping.

  • Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
  • Professionally run establishments will have a courteous, helpful staff. The service writer should be willing to answer all of your questions.
  • Feel free to ask for the names of a few customers. Call them.
  • All policies including labor rates, diagnostic fees, guarantees and methods of payment should be posted and/or explained to your satisfaction.
  • Ask if the shop customarily handles your vehicle make and model. Some facilities specialize.
  • Ask if the shop usually does your type of repair, especially if you need major work.
  • Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business Bureau, AAA-Approved Auto Repair status, Blue Seal of Excellence Recognition Program status and customer service awards. The backbone of any shop is the competence of the technicians.
  • Keep good records; keep all paperwork.
  • Reward good service with repeat business. It is mutually beneficial to you and the shop owner to establish a relationship.
  • If the service was not all you expected, don’t rush to another shop. Discuss the problem with the service manager or owner. Give the business a chance to resolve the problem. Reputable shops value customer feedback and will make a sincere effort to keep your business.

We hope that you found these tips helpful. Please give us a call or e-mail us your questions and comments. You can also contact us through our website, http://www.terrywynter.com/.

Tips for selecting the right auto repair shop, part one

Posted October 19th, 2009 by admin and filed in Car Care Tips

Choosing a quality auto service center is not a haphazard decision. Your personal safety is the primary reason this decision must be undertaken with care and discretion. Over the next few blog entries we will provide you with several helpful items to consider when choosing the right auto service center.

A good first step is looking for nationally prestigious certification by the National Institute for Automotive Service Excellence (ASE), which has certified all the Terry Wynter service technicians. When a service center employs technicians having this certification, it benefits you the consumer by taking much of the guesswork out of finding competent technicians. The ASE is an independent, non-profit organization that conducts the only industry-wide, national certification program for automotive technicians in specific areas of competency. Each individual technician is put through a series of standardized specialty exams (i.e., brakes, transmissions, engine repair, etc.). Certified technicians are issued pocket credential listings their area(s) of expertise and usually wear blue and white ASE shoulder insignia and employers often post the ASE sign on the premises.

Look for our next blog entry later this week when we will share some ASE consumer tips for finding the right repair shop. Remember, our Web site another great place for consumer information and to learn more about our personnel and service. Come see us soon at http://www.terrywynter.com/.