15th Anniversary Reflections

As we celebrate our 15th anniversary at Terry Wynter Auto Service Center we’ve been reflecting on our journey, and we concluded that while many things have changed, some things never will.

Over the last 15 years in business, the biggest change we’ve seen is in technology. Advancements in technology have changed every aspect of operating Terry Wynter Auto Service Center, from tools and diagnostics, to marketing and administration. When the shop opened in 1996, it was a big decision to purchase a computer and operating software for the customer service department. That was at a time when many shops were still using handwritten work orders. Our first computer was a wise investment, and over the years we have continued our commitment to staying current with computer technology. We now have a network of computers that are used for customer service, accounting, parts ordering, technical information, training and many other uses that could not have been imagined when the shop first opened.

15th Anniversary Employees

Employees that were with us during our first year in business: Jimmy Epps, Danny Sanchez, Pixie Toggweiler & Troy Cummings

Pixie Toggweiler, who has been with us since 1996, recalls manually producing monthly billing statements and posting payments by hand. She also recalls collecting documents that needed to be copied and making trips to a copy center. In those days, a copier was considered a cost-prohibitive piece of office equipment. Today, we work much more efficiently with the use of a computer, up-to-date software and a multi-function printer.

Communication with our customers has always been a priority with Terry Wynter Auto Service Center. That is something that has remained a constant since we opened our doors. However, as Jimmy Epps, our service manager, who has been with us from the beginning, has noted, communication methods have changed drastically. Originally, we contacted customers by phone and through the mail. In those days, the pagers we gave customers to alert them when their car was ready for pick-up were considered innovative. We now regularly utilize fax, e-mail, text messages and our website to provide customer conveniences.

As the owner and general manager, Terry has always stressed training and ASE certifications for our staff. He says the delivery of training is much more efficient today with the use of webinars, which is classroom training over the Internet. The Internet has reduced the need for travel time and expense. Our customers benefit from the assurance that our technicians remain current with the best training available.

Our shop has always been located on Fowler Street as noted by Troy Cummings, ASE Master Technician, and this continuity has been a positive for our loyal clientele.  Fowler Street has seen changes through the years, but our customers enjoy this convenient location near the heart of Lee County. 

Our talented team of professionals is a great source of pride to us. As Pixie put it, “One thing that has not changed over the past 15 years is that this is a group of great people to work with.” It has been amazing to watch everyone’s families expand and to see children grow up. We have also been saddened by the loss of some team members. 

Danny Sanchez, ASE Certified Technician recalls how “simple” things were in 1996 when the shop opened. One diagnostic tool was used for all makes and models. This was at the very beginning of the automotive “computer age.” Today’s cars have complicated electronics, some of them with up to 20 computers. To stay current, we invest in the latest equipment and subscribe to manufacturers’ programming and diagnostic information. All of this means that our customers can experience dealership level of service from an independent service provider.

In the very beginning, when Terry Wynter Auto Service Center was an idea and not yet a reality, we (Terry & Kay Wynter) developed the slogan “Service so dependable, I stand behind it with my name.” Today, the message and commitment remains the same, even if the delivery has changed with the times.

To say “Thank You” to our customers, we are giving away 15 $100 gift certificates for auto service. Customers can register in our shop or on our website at www.TerryWynterAuto.com. Sweepstakes winners will be announced on June 15, 2011. Rules and details available on our website.