How to communicate with your technician

Posted September 27th, 2010 by admin and filed in Service

Your auto repair technician has a wealth of knowledge and experience, but you are the foremost expert on the vehicles you drive. Because you use them every day, your input is crucial when it’s time for repairs. This will be a team effort, and as in any relationship, communication is the key to success.

Know the Basics
While you may have no desire to learn mechanics, every car owner should understand enough about their vehicle to enlist the help of a professional. Your owner’s manual is a great place to start. Even if you only consult it when the problem arises, this manual is written for non-professionals and will give you some advance clues as to what your auto repair technician may ask when you go in for service. If you want to go a step further, you might l research up the problem on or consult an online auto forum.

Use Your Senses
Even if you never pick up the owner’s manual, become aware of your cars signs and signals. You can do this before there is a problem and even keep a log in your glove compartment. If trouble arises, ask yourself if you notice anything usual such as:

  • Sounds
  • Odors
  • Drips
  • Leaks
  • Smoke

At, on our Services page, you’ll find online diagnostic forms to help you report the problems via e-mail directly to one of our trained service representatives, or just ask them a question through the website.

Check the Dashboard
Also, when a problem occurs, check the dashboard for warning lights and gauge readings. Whether or not you know what these indicators mean, a trained professional may be able to utilize the information you gather to provide a quick, accurate diagnosis.

Ask Questions
Last, but not least, when you’re communicating with an auto repair technician, feel free to ask questions. The types of questions you ask will guide the conversation, giving your technician insight into how much you already understand and how much you want to know about the repair process. Not all customers are alike so asking questions will help your technician customize his explanation about procedures, parts and costs to your individual needs.