Back to School: Professional Development for Adults

Posted October 10th, 2013 by admin and filed in Service Standards

When children and young adults began their journey back to school this season, so did our very own Terry Wynter. On Sunday, Aug. 25, Terry joined a welcome reception with 39 other aftermarket focused professionals to prepare for the Leadership 2.0 class at Northwood University. Leadership 2.0 is a two-week program focused on automotive aftermarket education. Terry was fortunate to have received a full scholarship to attend the program that was considered the largest-ever of its kind.

The automotive aftermarket industry is the secondary market of the automotive industry. The aftermarket encompasses the manufacturing, distribution, retailing and installation of all vehicle parts, tools, equipment and accessories. With new technology being developed and vehicles changing in design and function each year, classes like the Leadership 2.0 class offered at Northwood University become a critical part of gaining the right kind of knowledge and experience needed to stay current.

Terry’s attendance at Northwood University to learn about new automotive industry trends and market analysis is not dissimilar to the many adults out there achieving higher education goals. Like Terry, many adults seek to deepen their knowledge of whichever industry they might be in and are finding ways to seek financial assistance through scholarship applications and Federal aid. Making the time to balance relationships with family, work and education can be difficult, but the rewards are also great.

The team at Terry Wynter Auto Service Center believes in the value of seeking out hands-on career training and education to help advance professional development. Each member is encouraged to pursue continuing education that meets the needs of the automotive industry and their own personal goals. For example, the Automotive Service Excellence Certification (ASE) designation is not only recognized in our industry as a symbol of competence, but all of our staff members are supported in their pursuit of this certification process.

We look forward to the opportunity to continue serving our clients with the professional advantage of our continuing education. For more information about our services or to schedule your next appointment, please contact us today.

 

Handling Distractions While Driving Around Fort Myers

Posted April 3rd, 2013 by admin and filed in Service Standards

We’ve all seen people do crazy things while driving to or from Fort Myers. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. All of these are an accident waiting to happen.

The truth is everyone in Fort Myers Florida is distracted when we drive. Traffic, road construction and other things outside the car are beyond our control. But the distractions inside our car are things we can often control.

Here’s some things that’ll give you more control in your car, and help keep your attention on the roads around Fort Myers Florida.

  • Drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player.
  • Drivers who are 20 to 29 are more distracted by passengers in the car, including small children.
  • And those over age 65 tend to be more distracted by objects or events that are outside of the vehicle.

Other factors like fatigue, stress and lack of sleep make it harder to pay attention to driving – no matter what age we are. People are also distracted by thinking about relationships, family issues, money and bills. So what can we do to manage these distractions? Well, the first thing is to eliminate as many as we can.

When you get in your car, make sure you’re belted in; that the seats, steering wheel and mirrors are adjusted; and your radio or CD player is ready.

Secure any loose objects in the car that can fall on the floor and interfere with your driving.

If you have a drink, make sure it’s spill-proof and put in a cup holder. Pets should also be contained.

If you’re riding with kids, make sure they’re wearing seat belts or secured in safety seats. You may want to give em some distractions to keep them quiet and sitting in their seats. Don’t get involved in their arguments while you’re driving. Pull over if you need to find a toy or break up a fight.

If you eat while driving, keep it to simple finger foods that aren’t messy.

Learning your car’s controls before you drive is another way to improve your safety. Know how to work the radio by touch. The same goes for heating and air conditioning controls.

If you have to use a cell phone, a hands-free system is best. But remember, the biggest cell phone distraction isn’t the phone itself – it’s the conversation. Keep conversations brief and light, or pull over if you can. Your reaction time is much slower when talking and driving, so allow more space between you and the car ahead of you. Know your local laws – it may be illegal to be on the phone or text in the Fort Myers Florida area.

And if you really think you have to shave, change your clothes or put on make-up while driving – you’re wrong. Just start getting ready earlier so you have enough time to finish those things before you drive into Fort Myers Florida.

Terry Wynter Auto Service Center
3811 Fowler Street
Fort Myers, Florida 33901
239-939-2500

Remember, driving is probably the most dangerous thing you’ll do all day – so don’t make it any worse. Use these tips to keep you and your loved ones safer behind the wheel.

Your Well Trained Technician At Terry Wynter Auto Service Center

Posted July 6th, 2012 by admin and filed in Service Standards

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When your sedan breaks down, or just needs some routine service, you might get a little nervous. Your car’s so important to your life in Lehigh Acres, you need to back on the road as soon as possible – with the problem fixed right the first time.

If you’ve ever checked into some of the technician training Terry Wynter Auto Service Center professionals receive, you may be surprised at how much knowledge and skill goes into diagnosing and repairing a modern car. Let me give you some perspective. Today there are four cylinder engines that make more power than the V-8’s in luxury cars twenty years ago. I mean a new V-6 Toyota Camry could beat Sonny Crocket’s Ferrari in a race to sixty.

Your Well Trained Technician At Terry Wynter Auto Service Center

Our engines are more and more powerful and at the same time their fuel economy keeps inching up – even with steep Lehigh Acres gas prices. And they’re so reliable. This is all due to engineering. But the advances come at the price of simplicity. The modern cars driving around Lehigh Acres roads are so much more complex from a mechanical standpoint that it makes your head spin – not to mention the electronics.

Some cars have several networked computers controlling most of the engine functions and many other vehicle functions as well. Lehigh Acres motorists take all of this sophistication for granted – but somebody has to fix it when it breaks. It’s a real challenge for Terry Wynter Auto Service Center technicians to keep up, but we work hard to stay ahead of the technology. It requires a high level of commitment on the part of the technician and the Lehigh Acres service center as well.

In addition to the training, there’s the financial commitment to purchase the diagnostic and repair tools. Terry Wynter Auto Service Center technicians receive training through a combination of formal classroom training, training provided at Terry Wynter Auto Service Center by parts and equipment manufacturers, on-line courses and home study courses.

There are many independent certifications available at Terry Wynter Auto Service Center all the way up to Master Technician. The ability to repair your sedan requires a strong combination of training and resources. No one can know everything, so Lehigh Acres auto service centers subscribe to data services, technical libraries and even on-line communities that can help them when they run into a difficult problem.

It’s like those medical diagnosis shows on TV. Here are the symptoms – what’s the diagnosis and treatment? Diagnosis is every bit as much an art as a science. At Terry Wynter Auto Service Center, we want everything to be simple, straightforward and cheap – but sometimes it just isn’t.

So try to be more relaxed next time you bring us your sedan. You’re in good hands.

What Fort Myers Automotive Service Consumers Should Know

Posted January 5th, 2012 by admin and filed in Service Standards

There are some things Fort Myers consumers should know about Fort Myers automotive service and repair. First and foremost, Terry Wynter Auto Service Center cares about you and your family’s safety. And we really appreciate your business. Terry Wynter Auto Service Center in Fort Myers wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix cars. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The technicians that work for Terry Wynter Auto Service Center need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. The average Cape Coral or Lehigh Acres driver may not realize the business and environmental regulations Terry Wynter Auto Service Center must comply with. Of course that costs money too. Like any business, overhead is a big factor.

When you go into a Fort Myers restaurant you don’t value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you’ll come back and tell your friends.

It’s the same for Terry Wynter Auto Service Center. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, Fort Myers customers are happy to see them succeed as a Florida automotive business.

Contact Terry Wynter Auto Service Center to learn more about our extensive auto service training.
You can find us at:
3811 Fowler Street
Fort Myers, Florida 33901
Or call us at 239-939-2500

Your Fort Myers service center loves to see its customers whenever they come in, but they would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. They want to work together with you to avoid breakdowns. Tell your Fort Myers area friends and family to go in for their scheduled maintenance too. That lowers the service center’s marketing costs and helps keep its labor rates down. That’s good for everyone.

Terry Wynter Auto Service Center appreciates this great review of automotive service from AutoNetTV.

On Board Diagnostics For Fort Myers Motorists

Posted September 1st, 2011 by admin and filed in Service Standards

 
 
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Some Fort Myers motorists are confused by Terry Wynter Auto Service Center charges for diagnostic services for a vehicle repair. Many services at Terry Wynter Auto Service Center and other Fort Myers automotive repair shops include diagnostic fees.

When you take your laptop into a Fort Myers computer repair shop for a problem you’ll likely have to leave a deposit for diagnostics. When we visit our Cape Coral doctor for a medical problem, we’re paying him to diagnose our ailment and of course for the tests that go along with it.

On Board Diagnostics For Fort Myers Motorists

So receiving a diagnostic charge at Terry Wynter Auto Service Center for a tricky automotive problem shouldn’t be a surprise. In the Fort Myers area, automotive diagnostics can cover quite a range. If you hear a noise in your sedan brakes when you slow down in rush-hour traffic on a busy Florida expressway, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your sedan engine, Terry Wynter Auto Service Center diagnosis may be much more involved.

Much of the Fort Myers public’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.

There’s a common misconception among Cape Coral, Lehigh Acres, and Bonita Springs drivers that the trouble code tells the Terry Wynter Auto Service Center technician exactly what’s wrong. Why then is there a diagnostic charge, the scanner just gave the diagnosis?

Reality is more involved than that. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.

The sedan computer’s trouble code just tells the Terry Wynter Auto Service Center technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the symptom.

There are many problems that could cause a troublesome sensor reading for Terry Wynter Auto Service Center Fort Myers customers. The Terry Wynter Auto Service Center technician makes a list of the most likely causes and begins tracking down the source of the problem.

Fort Myers service centers subscribe to databases that document possible causes for a given trouble code. They outline procedures for confirming a diagnosis and provide the documented fix. These databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved and difficult. Of course Terry Wynter Auto Service Center wants to figure out what’s wrong with your sedan and get you back on the road as quickly as possible.

Questions To Ask Your Fort Myers Service Advisor

Posted July 12th, 2011 by admin and filed in Service Standards

We find that a lot of Fort Myers service and repair at Terry Wynter Auto Service Center are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our Fort Myers automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in Fort Myers. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your Fort Myers automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your Fort Myers service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Terry Wynter Auto Service Center to make an appointment.
3811 Fowler Street
Fort Myers, Florida 33901
239-939-2500

The 21st Century Automotive Shop

We were recently interviewed by Auto Inc. in celebration of the 60th Anniversary of Automotive Service Association to discuss what it takes to be a successful automotive shop in today’s auto care industry. Here is a Q & A from our interview:  

What does shop management look like in a 21st century automotive shop and how does it differ from the past? Is there an emphasis on training and continued education?   

Technology has given shop managers freedom that could not have been imagined in the past. With the use of GotomyPC, we are able to access our shop computer from any location that has internet access. The downsize of portable computers such as the Dell Inspiron Mini Notebook and the Apple iPad have also provided convenience. Training and education have benefited immensely from technological advances.  It is no longer a requirement that shop owners and employees take time away from work to attend training classes. Webinars have made training less costly and more efficient. We have invested in computers for training purposes and smart phones for our management and customer service employees. We strive to provide the best customer service and keeping up with technology and continued education is the key to our success.

How have you used social networking and the internet as a marketing tool for your business?

A number of years ago, we realized the importance of a presence on the internet and developed a website for Terry Wynter Auto Service Center. This marketing tool has proven to be invaluable as internet marketing has become an important source of referrals. We also created a blog to provide our customers with the latest auto care news and tips.

Most recently, we set up a Facebook page and Twitter account. These social networking sites have made it easy for us to connect with our customers while providing valuable automotive, service and maintenance tips. This inexpensive marketing tool has produced referrals and created an additional presence for Terry Wynter Auto Service Center on the internet.     

Although it’s a challenge to stay current with technology considering social networking sites like Facebook and Twitter were not even in our vocabulary a few years ago, we have found this inexpensive form of marketing incredibly useful.  

Do you provide specialized servicing in your automotive shop?

We have recognized that the female customer has become a major decision maker when it comes to automotive repairs. This is drastically different from years past.  In an effort to appeal to this important customer, we offer free Knowledge is Power Women’s Car Care Seminars to assist women in becoming more informed consumers.

How has today’s automotive shop visually changed? 

A focus on cleanliness and organization is of utmost importance in today’s shops as most customers do not have any understanding of what takes place in the shop.  Cars have become much more complicated and most customers make their judgment of a shop’s competence by the shop’s appearance and the professionalism of the employees. This is especially true for the female customer.

What amenities play a role in today’s automotive repair shops?

Convenience is an important feature of our mission statement. We offer customer conveniences such as Wi-Fi, a coffee bar, shuttle service, and a comfortable waiting area. 

Are tools different today, in a 21st century shop, than they were years ago?

The evolution of tools in our industry is happening at a rapid pace. We have gone from a tool box of primarily hand tools to some electronic tools in the 80’s when engine analyzers became available.  Fast forward to today when we use scan tools that fit in the palm of your hand and data is being streamed over the internet for reprogramming.

We’re honored by the opportunity to share what we have done to make Terry Wynter Auto Service Center a successful 21st century automotive shop. We look forward to continue providing affordable and dependable auto service to the Southwest Florida community. Visit http://terrywynterauto.com/index.html to learn more.