Terry Wynter Featured in Auto Inc. Magazine

Our very own Terry Wynter was featured in this month’s issue of Auto Inc. Magazine, an automotive industry publication from the National Automotive Service Association. In this issue, Terry discusses a common struggle for many small business owners – finding and keeping good employees. Having an employee leave the company can affect customer loyalty, the remaining employees’ morale, your company’s reputation – and ultimately costs your company money.

Understanding what motivates employees and being proactive can help a small business owner when dealing with employees. Check out Terry’s tips for how to effectively interview for new employees and find out some myths about employee satisfaction in Terry’s article: http://www.autoinc.org/archives/2012/july2012/manage2.htm

15th Anniversary Reflections

As we celebrate our 15th anniversary at Terry Wynter Auto Service Center we’ve been reflecting on our journey, and we concluded that while many things have changed, some things never will.

Over the last 15 years in business, the biggest change we’ve seen is in technology. Advancements in technology have changed every aspect of operating Terry Wynter Auto Service Center, from tools and diagnostics, to marketing and administration. When the shop opened in 1996, it was a big decision to purchase a computer and operating software for the customer service department. That was at a time when many shops were still using handwritten work orders. Our first computer was a wise investment, and over the years we have continued our commitment to staying current with computer technology. We now have a network of computers that are used for customer service, accounting, parts ordering, technical information, training and many other uses that could not have been imagined when the shop first opened.

15th Anniversary Employees

Employees that were with us during our first year in business: Jimmy Epps, Danny Sanchez, Pixie Toggweiler & Troy Cummings

Pixie Toggweiler, who has been with us since 1996, recalls manually producing monthly billing statements and posting payments by hand. She also recalls collecting documents that needed to be copied and making trips to a copy center. In those days, a copier was considered a cost-prohibitive piece of office equipment. Today, we work much more efficiently with the use of a computer, up-to-date software and a multi-function printer.

Communication with our customers has always been a priority with Terry Wynter Auto Service Center. That is something that has remained a constant since we opened our doors. However, as Jimmy Epps, our service manager, who has been with us from the beginning, has noted, communication methods have changed drastically. Originally, we contacted customers by phone and through the mail. In those days, the pagers we gave customers to alert them when their car was ready for pick-up were considered innovative. We now regularly utilize fax, e-mail, text messages and our website to provide customer conveniences.

As the owner and general manager, Terry has always stressed training and ASE certifications for our staff. He says the delivery of training is much more efficient today with the use of webinars, which is classroom training over the Internet. The Internet has reduced the need for travel time and expense. Our customers benefit from the assurance that our technicians remain current with the best training available.

Our shop has always been located on Fowler Street as noted by Troy Cummings, ASE Master Technician, and this continuity has been a positive for our loyal clientele.  Fowler Street has seen changes through the years, but our customers enjoy this convenient location near the heart of Lee County. 

Our talented team of professionals is a great source of pride to us. As Pixie put it, “One thing that has not changed over the past 15 years is that this is a group of great people to work with.” It has been amazing to watch everyone’s families expand and to see children grow up. We have also been saddened by the loss of some team members. 

Danny Sanchez, ASE Certified Technician recalls how “simple” things were in 1996 when the shop opened. One diagnostic tool was used for all makes and models. This was at the very beginning of the automotive “computer age.” Today’s cars have complicated electronics, some of them with up to 20 computers. To stay current, we invest in the latest equipment and subscribe to manufacturers’ programming and diagnostic information. All of this means that our customers can experience dealership level of service from an independent service provider.

In the very beginning, when Terry Wynter Auto Service Center was an idea and not yet a reality, we (Terry & Kay Wynter) developed the slogan “Service so dependable, I stand behind it with my name.” Today, the message and commitment remains the same, even if the delivery has changed with the times.

To say “Thank You” to our customers, we are giving away 15 $100 gift certificates for auto service. Customers can register in our shop or on our website at www.TerryWynterAuto.com. Sweepstakes winners will be announced on June 15, 2011. Rules and details available on our website.  

Employee Profile: Elijah “Jimmy” Epps, Service Manager

Posted December 16th, 2009 by admin and filed in Featured Employee

Having served in the military, “service” is Jimmy’s background and priority. As a mechanic in the U.S. Army, Jimmy spent many years replacing brakes and repairing military vehicles. Following his discharge, Jimmy met Terry Wynter who recognized his commitment to quality car care and dedication to customer service. Jimmy has been a member of the Terry Wynter “family” since its inception in 1985.

As the service manager, Jimmy organizes the “troops” and coordinates customer service. He is often the first person to greet customers and the point of contact for service questions or concerns.

A Fort Myers resident since childhood, Jimmy enjoys sport, fishing and spending time with his family.

Featured employee: Steve Johnson, service technician

Posted November 2nd, 2009 by admin and filed in Featured Employee

Steve Johnson learned a thing or two about mechanics on the family farm in Ottawa, Ontario, Canada, and then began his formal training as an apprentice at a General Motors dealership. Now, he’s got 30 years of professional technical experience under his belt, and still loves the thrill of diagnosing mechanical problems and crafting the solutions. Even in his free time, Johnson enjoys drag racing, classic cars and building hot rods.

Johnson moved to Florida in 1980 and worked for several dealerships. He has spent the last nine years serving the valued customers of Terry Wynter Auto Service Center, specializing in drivability, electronics and air conditioning.  Even though he is a specialist, he believes in the team approach. He was quoted recently, “Individuals can’t do everything, but together we work well as a team.”

But that’s not all. This mechanic has star quality, and his excellent communication skills have landed him multiple gigs on television and radio. Recent automotive specials featuring this seasoned expert have appeared in local and national media outlets.

Do you have a diagnostic question or troubling issue with your vehicle? Send us an email or call us at  info@terrywynterauto.com or 239-939-2500, and one of our knowledgeable, certified service technicians will be glad to assist you.