Communicate For Better Automotive Service

Posted May 17th, 2017 by admin and filed in Auto Industry Experts

When you think about it, you know your car better than anyone else. You drive it everyday and know how it feels and sounds when everything is right. So don’t ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.

Note when the problem occurs.

  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During breaking? When shifting?
  • When did the problem first start?

Professionally run repair establishments have always recognized the importance of two-way communications in automotive repairs.

Once you are at the repair establishment, communicate your findings.

  • Be prepared to describe the symptoms.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell where it hurts and how long it’s been that way, but let the technician diagnose and recommend a remedy.

Communicate with the service advisor for best results.

  • Ask as many questions as you need. Do not be embarrassed to request simple definitions of technical terms.
  • Don’t rush the service writer or technician to make an on-the-spot diagnosis. Ask to be called and apprised of the problem, course of action and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Scary Cyber Threat Emerges: Your Car is at Risk of Being Hacked

Posted June 16th, 2015 by admin and filed in Auto Industry Experts, News

Picture this: you are driving your usual route to work, when suddenly your steering wheel jerks your car into another lane without you turning it yourself. This scenario is a scary example of what car hackers can do by breaching the computer network within your vehicle.

NBC-2 recently aired a report on this issue, featuring Terry Wynter Auto Service Center’s very own Troy Cummings. Click here to watch the NBC-2 video below that describes how our vehicles are vulnerable to car computer hacking.

Modern cars have more than 30 computer chips that control different aspects of the car and communicate with one another. These systems can give hackers the opportunity to access your computer network and take control of your vehicle. The number of vehicles that are at risk of being hacked is increasing due to the complex implementation of computers within today’s automobile systems.

The addition of advanced and convenient vehicle features exposes owners of these technologically advanced vehicles to the possibility of being hacked. For example, wireless unlocking systems, entertainment systems, Bluetooth, Wi-Fi, OnStar and features such as park assist and adaptive cruise control have the potential to allow hackers to breach your vehicle’s computer network and override its signals, putting your vehicle at risk. With this access, hackers can flash the lights, unlock doors, track the location of the car, and control brakes, acceleration and the steering wheel. Hackers can also gain access to your vehicle and turn your car on or off remotely.

According to the report A Survey of Remote Automotive Attack Surfaces hackers trick different operating systems within the vehicle’s network to act a certain way. This report shared a list of the most and least vulnerable cars that are on the market today:

Most Vulnerable

  1. 2014 Jeep Cherokee
  2. 2015 Cadillac Escalade
  3. 2014 Infiniti Q50

Least Vulnerable

  1. 2014 Dodge Viper
  2. 2014 Audi A8
  3. 2014 Honda Accord

Here are a few tips to protect your vehicle from hackers:

  • Stay up-to-date on this issue and make sure that you are monitoring your vehicle’s manufacturer for recalls
  • Learn more about your specific vehicle and what wireless systems it has that may put you at risk
  • Only take your vehicle to reputable auto service centers
  • If you use OnStar, make sure that your password and account information is stored safely and away from your car to keep that information from falling into the wrong hands
  • Be careful about the devices you plug into your vehicle, as it can introduce malicious software
  • If you ever suspect that your vehicle has been tampered with, promptly take it to your trusted auto care professional for an assessment

For more information about what the government is doing to combat car hackers, check out this report or contact one of Terry Wynter Auto Service Center’s experienced technicians by calling 239-939-2500.

The 21st Century Automotive Shop

We were recently interviewed by Auto Inc. in celebration of the 60th Anniversary of Automotive Service Association to discuss what it takes to be a successful automotive shop in today’s auto care industry. Here is a Q & A from our interview:  

What does shop management look like in a 21st century automotive shop and how does it differ from the past? Is there an emphasis on training and continued education?   

Technology has given shop managers freedom that could not have been imagined in the past. With the use of GotomyPC, we are able to access our shop computer from any location that has internet access. The downsize of portable computers such as the Dell Inspiron Mini Notebook and the Apple iPad have also provided convenience. Training and education have benefited immensely from technological advances.  It is no longer a requirement that shop owners and employees take time away from work to attend training classes. Webinars have made training less costly and more efficient. We have invested in computers for training purposes and smart phones for our management and customer service employees. We strive to provide the best customer service and keeping up with technology and continued education is the key to our success.

How have you used social networking and the internet as a marketing tool for your business?

A number of years ago, we realized the importance of a presence on the internet and developed a website for Terry Wynter Auto Service Center. This marketing tool has proven to be invaluable as internet marketing has become an important source of referrals. We also created a blog to provide our customers with the latest auto care news and tips.

Most recently, we set up a Facebook page and Twitter account. These social networking sites have made it easy for us to connect with our customers while providing valuable automotive, service and maintenance tips. This inexpensive marketing tool has produced referrals and created an additional presence for Terry Wynter Auto Service Center on the internet.     

Although it’s a challenge to stay current with technology considering social networking sites like Facebook and Twitter were not even in our vocabulary a few years ago, we have found this inexpensive form of marketing incredibly useful.  

Do you provide specialized servicing in your automotive shop?

We have recognized that the female customer has become a major decision maker when it comes to automotive repairs. This is drastically different from years past.  In an effort to appeal to this important customer, we offer free Knowledge is Power Women’s Car Care Seminars to assist women in becoming more informed consumers.

How has today’s automotive shop visually changed? 

A focus on cleanliness and organization is of utmost importance in today’s shops as most customers do not have any understanding of what takes place in the shop.  Cars have become much more complicated and most customers make their judgment of a shop’s competence by the shop’s appearance and the professionalism of the employees. This is especially true for the female customer.

What amenities play a role in today’s automotive repair shops?

Convenience is an important feature of our mission statement. We offer customer conveniences such as Wi-Fi, a coffee bar, shuttle service, and a comfortable waiting area. 

Are tools different today, in a 21st century shop, than they were years ago?

The evolution of tools in our industry is happening at a rapid pace. We have gone from a tool box of primarily hand tools to some electronic tools in the 80’s when engine analyzers became available.  Fast forward to today when we use scan tools that fit in the palm of your hand and data is being streamed over the internet for reprogramming.

We’re honored by the opportunity to share what we have done to make Terry Wynter Auto Service Center a successful 21st century automotive shop. We look forward to continue providing affordable and dependable auto service to the Southwest Florida community. Visit http://terrywynterauto.com/index.html to learn more.

Terry and Kay Wynter share their expertise nationally

Posted October 15th, 2010 by admin and filed in Auto Industry Experts

Terry Wynter, the owner of Terry Wynter Auto Service Center, is a member of the Mechanical Operations Committee for the Automotive Service Association (ASA). This committee, which is made up of auto shop owners from across the country, provides field input to the leaders of the ASA. Committee membership is by invitation only, and the members are selected in order to give a good cross section of the industry. The committee meets monthly via conference calls and annually in various locations. In June 2010, Terry met with the committee in Kansas City. In addition to the business meeting, he had the honor of being a judge at the SKILLS USA National Conference, for which high school students from across the country participated in a competition of various work-related skills, including auto mechanics. 

“It was a privilege to witness a large gathering of youth interested in perfecting trade skills and at the same time displaying professionalism and character that will carry them far into the future,” said Terry.

Terry Wynter Auto Service Center is a member of the A/C Delco network of preferred shops. A manufacturer of high quality auto parts, A/C Delco is a subsidiary of General Motors (GM), and Terry Wynter Auto Service Center is a member of the A/C Delco network of preferred shops. As a result, Kay Wynter, Terry’s wife and co-owner of Terry Wynter Auto Service center, has served on the A/C Delco National Advisory Council for several years and was the first woman to be nominated to this board. 

During the past year, Kay has been a part of the development of A/C Delco’s “Knowledge is Power” presentation program. This program is a “how-to” kit for shops to use when having car care seminars for women. The final product will be introduced across the country in late 2010. The A/C Delco National Advisory Council meets monthly via conference call and annually for a face-to-face meeting. The latest annual meeting took place in late September, when the group of shop owners from across the country met in Detroit. The management team of A/C Delco values the input from council members in order to make the best manufacturing and marketing decisions. 

“It is so beneficial to be associated with other professionals in the industry. We all bring something to the table,” said Kay.

As a special treat, Kay and the rest of the A/C Delco National Advisory Council had dinner in the GM Heritage Center among the historical vehicles in GM’s collection and took a tour of the On Star Command Center.